Shipping policy
Flower Explosion provides FedEx International and Priority delivery services. A small surcharge may be added during peak Valentine's and Mother's day seasons due to increased carrier costs. All deliveries should arrive by 5 pm on your chosen delivery date. Exact delivery times will depend on the service available to your address. Please contact FedEx to inquire about the guaranteed delivery time for your zip code. Deliveries are available Monday through Friday.
Flower Explosion is not responsible for FedEx or shipping delays, as we cannot control the weather or mechanical delays that impact shipping carriers.
The customer is responsible for accepting and receiving their delivery. FedEx may or may not leave it at the door, it's up to the discretion of the driver. Flower Explosion is not responsible for stolen boxes or damaged product due to being left on the porch during inclement weather.
If nobody is present at time of delivery, FedEx may have to hold onto the package. Customer understands it is their responsibility to coordinate a delivery reattempt or pickup. If the first delivery attempt by FedEx is not successful, customer forfeits their right to any refunds due to the perishable nature of flowers.
On time delivery for events is important to us. Flower Explosion reserves the right to schedule delivery for one day earlier than requested. This may be done if potential weather or FedEx delays are foreseen. Simply follow the provided care instructions and flowers will look great on event day.
FedEx requires a valid and working telephone number on all orders. Review your shipping address carefully. Incorrect delivery addresses will incur a $40 fee for changes or redirects once the package is en route, and is the recipient's obligation to cover this fee. Flower Explosion is not responsible for any issues resulting from incorrect delivery information provided. Please note: changes and redirects may not be possible as the delivery date approaches, especially once a tracking number is assigned.
Track My Order
You will receive an email notification with tracking information 24 to 72 hours before your scheduled delivery date. You may also track your order through the My Account page.
